Effective Date: 27.09.2024
At Liza & Reni Kids Shop, customer satisfaction is our priority. Please carefully review our refund and cancellation policies to ensure you understand your rights when purchasing products through our affiliate links and partner platforms like Amazon. Since we primarily operate as an affiliate business, orders are fulfilled by third-party platforms, and their policies may apply.
1. Affiliate Partner Return Policies
Since all purchases made through our website are linked to third-party sellers, such as Amazon, any returns, refunds, or cancellations are subject to the policies of the respective seller. We strongly encourage customers to read and understand the return policies of the specific platforms where they purchase items.
1.1 Amazon Refund Policy
For orders fulfilled by Amazon, the refund and return processes are governed by Amazon’s policies. You can view Amazon’s return policy at Amazon Returns Policy.
1.2 Other Affiliate Partners
If your purchase is made through any other affiliate partner, please refer to their respective return and refund policies for more details. The seller’s platform will be responsible for processing the return or cancellation request.
2. Requesting a Refund or Return
2.1 Through Amazon
If you’ve purchased a product via an Amazon link from our site and wish to return it, you must initiate the return process directly through your Amazon account. Log into your Amazon account, go to "Your Orders," and follow the instructions to request a return or refund.
2.2 Through Other Sellers
If the purchase was made via a link to another seller, please follow the respective instructions on that platform to request a refund or return. We recommend contacting the seller directly if you face any difficulties.
3. Refunds for Digital Products
At this time, Liza & Reni Kids Shop does not offer digital products. If this changes, the policy for digital products will be updated accordingly.
4. Order Cancellations
4.1 Canceling an Amazon Order
You can cancel your Amazon order before it ships by logging into your Amazon account and navigating to "Your Orders." Select the item you wish to cancel, and Amazon will confirm whether cancellation is possible based on the shipping status.
4.2 Canceling Orders from Other Sellers
For orders made through other affiliate partners, cancellation policies vary by seller. Please check the seller’s cancellation policies and initiate cancellation requests directly with them.
5. Damaged or Defective Products
If you receive a damaged or defective product, you must follow the return process outlined by the third-party seller (such as Amazon or another affiliate partner). Most sellers will allow you to return or exchange defective items within a specified time frame.
6. Exceptions to Refunds
Please note that some products may not be eligible for returns or refunds depending on the seller’s policy. For example, certain items such as perishable goods, custom items, or digital downloads may be non-refundable. Always review the seller’s terms carefully.
7. Shipping Costs
Any shipping costs incurred for returns or refunds are subject to the policies of the third-party seller. Liza & Reni Kids Shop does not handle shipping and is not responsible for shipping costs associated with returning items.